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Distribution365

Frequently Asked Questions Regarding AdBlue

  • What is AdBlue?

AdBlue is a fluid used to reduce Nitrogen Oxides (NOx) emissions in vehicles equipped with Selective Catalytic Reduction (SCR) technology.  AdBlue converts NOx from the diesel vehicle exhaust into harmless nitrogen and steam.  AdBlue® is a registered trademark of the DA Verband der Automobilindustrie e.V

  • Does my car use AdBlue?

We are currently compiling a comprehensive list of all cars sold in the UK that require AdBlue.  If your vehicle is a modern diesel then there is a good chance it requires AdBlue.  There will be an additional tank installed in your vehicle that will be clearly marked AdBlue.  Typically this tank will be located next to your fuel cap, in the boot or under the car bonnet.

  • What happens if I run out of AdBlue?

You should receive a warning on your car dashboard when you begin to run low on AdBlue.  However we strongly recommend you refer to your car manual for a better understanding of your car warning system.  If your AdBlue tank is empty then your car could enter limp mode or come to a complete stop.

  • How often do I need to refill with AdBlue?

Cars use approximately 5% the amount of AdBlue as they do diesel.  A rough calculation would be for every 100 litres or 20 gallons of diesel you use, you will use around 5 litres or 1 gallon of AdBlue.  The majority of cars have a 15 litre AdBlue tank, however this varies up to 23 litres and we strongly recommend you refer to your car manual for clarification.

  • How do I refill with AdBlue?

Refilling your AdBlue tank is as easy as refilling your car with diesel.  Once you have purchased your container of AdBlue from www.distribution365.co.uk/vehiclefluids you just need to locate your AdBlue tank, unscrew the cap and fill accordingly, ensuring you replace the cap before setting off on your travels!

  • I have emptied the AdBlue bottle into the AdBlue tank but my dashboard still shows the tank as being empty, why is this?

There is often a minimum level that needs to be reached in your AdBlue tank before the dashboard light goes off.  If you purchased your AdBlue liquid from somewhere other than www.distribution365.co.uk/vehiclefluids then it is best to check how many litres is in the bottle.  For example, some dealers, garages and car part stores sell AdBlue in smaller bottles and there may not be enough AdBlue liquid in the bottle to fill your AdBlue tank accordingly.  When the minimum level in your tank is reached then the dashboard light will go off.  It is the same as putting diesel in your car, if you don't put enough in your tank then the fuel light will continue to show.

  • Is AdBlue hazardous?

Always read the label before using AdBlue.  If AdBlue comes into contact with your skin then it may cause irritation and we recommend you use gloves when handling the AdBlue container.  If AdBlue comes into contact with your eyes please seek medical attention immediately.

  • Do I need an account to purchase from this website?

No you do not need to create an account in order to purchase from this website.  You can purchase as a guest, although setting up an account does make it much quicker to place repeat orders as you will not have to manually input delivery details etc.

  • How do I create an online account?

If you wish to set up an account you can do so here

  • I have set up an online account but how do I log in?

Log in to your account here 

  • What payment methods do you accept?

We accept all major debit and credit cards as payment method.  If you are a business then you may qualify for a 30 day credit account with us.  It is easy to apply for and makes ordering with us an efficient and hassle free process.  Contact us today to see if you qualify.

  • How do I view a list of product that I have purchased from you previously?

Ensure that you have logged in to your online account and you will see your account reference (likely to be your name) in the top right hand corner of the homepage.  Click on your reference and a drop down menu will appear listing 'My Orders' as an option.  Click on 'My Orders' and within this screen you will be able to see the list of products you have previously purchased at www.distribution365.co.uk

  • I would like to place an order but how do I arrange for it to be delivered to a different address?

The option to ship your order to a different delivery address is available on the 'delivery information' page at checkout  By clicking on the button 'change address' you will be taken to a page where you can create alternative delivery addresses.  Simply complete the form at the bottom of this page to create your new record.  Ensure you select the relevant address by clicking the radio button at the bottom of your alternative delivery address record.  Please check that your selection has been successful at the payment screen to avoid your order being despatched to your default address.

Your alternative delivery address records can be controlled by clicking on your account name (top right hand corner of the screen) and selecting the option 'my address book'.  From here you can edit or delete records accordingly.

  • Why have I only received part of my order?

Good question.  For us to track your order and gather a better understanding please contact us on 01772 299 037 quoting your order number and we will get to the bottom of it.

  • How do I track my order?

Unless you chose Royal Mail for delivery, tracking details will be emailed to you along with your invoice.  You can simply click on the tracking detail link to be taken to the courier website to view the progress of your delivery.  In the event that you do not receive this information by email please contact us on 01772 299 037.

  • The product I purchased is not as I expected, how do I return it?

To ensure a speedy resolution, please contact us on 01772 299 037.

  • I have received confirmation of my order but I have not received a copy of my VAT invoice?

We automatically email a copy of your VAT invoice when your order has been despatched.  If you have not received a copy of your VAT invoice then please contact us.​​